TERMS AND CONDITIONS
Welcome to Rx Sales & Service. By accessing or using [www.rxsalesandservice.in](http://www.rxsalesandservice.in), you agree to be bound by the following Terms and Conditions. If you do not agree, please do not use our website.
Website Usage
This website is intended for lawful business and personal use only. You agree not to misuse the website, interfere with its security, or attempt unauthorized access to any part of the website or its systems.
Product Information
All products listed on our website are laboratory and diagnostic equipment or spare parts intended for professional use. Product descriptions, specifications, and images are provided for reference purposes only.
Rx Sales & Service reserves the right to modify product details, pricing, or availability without prior notice.
Orders and Acceptance
Placing an order on the website constitutes an offer to purchase. Orders are considered accepted only after payment confirmation and order acknowledgment from Rx Sales & Service.
We reserve the right to cancel or refuse any order due to pricing errors, stock unavailability, or suspected fraudulent activity.
Pricing and Taxes
All prices are listed exclusive of applicable taxes unless stated otherwise.
GST is applicable only for orders shipped within India as per Indian tax laws.
International orders are treated as exports and are not subject to Indian GST.
Payments
Payments are processed securely through authorized payment gateways.
Rx Sales & Service does not store card or banking information on its servers.
Intellectual Property
All content on this website including text, images, logos, and product data is the property of Rx Sales & Service and may not be copied, reproduced, or distributed without written permission.
Limitation of Liability
Rx Sales & Service shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
Governing Law
These Terms and Conditions are governed by the laws of India. Any disputes shall be subject to the jurisdiction of Indian courts.
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SHIPPING AND DELIVERY POLICY
Rx Sales & Service is committed to delivering products safely and efficiently to customers in India and internationally.
Order Processing
Orders are typically processed within 1 to 3 working days after payment confirmation, subject to stock availability.
Shipping Coverage
Domestic shipping is available across India.
International shipping is available to selected countries.
Shipping charges, if applicable, will be calculated and displayed at checkout.
Delivery Time
Estimated delivery timelines are as follows:
India deliveries usually take 3 to 7 working days.
International deliveries usually take 7 to 15 working days depending on destination and customs clearance.
Delivery timelines are approximate and may vary due to logistics or regulatory delays.
Shipping Partners
We use reliable courier and freight partners to ensure secure delivery. Tracking details will be shared once the order is dispatched.
Damaged or Missing Items
Customers are advised to inspect packages at the time of delivery. Any damage, shortage, or incorrect product must be reported within 48 hours of delivery.
Customs and Duties for International Orders
For international shipments, customs duties, import taxes, or clearance charges if any are the responsibility of the customer.
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REFUND AND CANCELLATION POLICY
At Rx Sales & Service, customer satisfaction is important to us. This policy explains our approach to cancellations, returns, and refunds.
Order Cancellation
Orders can be cancelled only before dispatch.
Once an order has been shipped, it cannot be cancelled.
Cancellation requests must be sent via email or phone with order details.
Returns
Due to the nature of laboratory equipment and spare parts, returns are accepted only in cases of wrong item supplied, manufacturing defect, or transit damage reported within 48 hours.
Products must be unused, uninstalled, and in original packaging.
Refund Process
Once the returned product is received and inspected, refunds if approved will be processed within 7 to 10 working days to the original payment method.
Shipping charges are non refundable unless the error is from our side.
Non Refundable Items
Installed or used products
Customized or special order items
Items damaged due to improper handling or installation
Contact for Refunds and Cancellations
Rx Sales & Service
Website [www.rxsalesandservice.in](http://www.rxsalesandservice.in)
Email rxsalesandservce.in
Phone +91-9716167127
